All OLOID products come with a 10-year hardware warranty. We generally ship a replacement product once we have received your warranty return shipment. However, if you need a replacement M-Tag right away, please note this to our team and we will send out a replacement as soon as your return merchandise authorization (RMA) is approved.

To return a free trial, please contact Oloid Returns at returns@oloid.com.

We stand by our product. This is why we offer a 30-day money back guarantee. Please contact the Oloid reseller from whom you purchased your product and they will initiate a return for you. If you encounter difficulties, please contact returns@oloid.com and we will assist you.

Please email our Partnership team at  partners@oloid.com and we will review your return and, once approved, expedite it.